Ovra support
Answers to the most common questions about Ovra: PCOS & Cycle Tracker.
How do I start or cancel Ovra Plus?
Subscriptions are managed by Apple. In Ovra, open the You tab and tap Manage subscription, or go to Settings → your name → Subscriptions on your iPhone. Cancel at least 24 hours before the renewal date to avoid being charged.
I paid but Plus is locked
Open the You tab and tap Restore purchases, making sure you are signed in with the same Apple ID you used to subscribe. If it still doesn't unlock, restart the app and try again.
How do I get a refund?
Apple handles all payments and refunds. Request one at reportaproblem.apple.com.
Where is my data stored?
Your logs are stored only on your iPhone and are excluded from iCloud and computer backups for privacy. If you delete the app or erase your iPhone, your data can't be recovered.
How do I delete all of my data?
Open the You tab, scroll to Data and tap Delete all data. This erases your logs, cycles and profile from the device immediately.
Why does Ovra show a range instead of one date?
PCOS cycles often vary a lot. Ovra predicts the window your next period is likely to fall in and narrows it as you log more cycles.
How do I share my data with my doctor?
With Ovra Plus, open Insights and tap Doctor report, or open it from the You tab. Use the share button to send the PDF.
Still need help?
Our support inbox is being set up. In the meantime, you can leave feedback through the App Store page for Ovra.
Ovra is a tracking and education tool. It does not diagnose, treat or prevent any condition. If you have urgent health concerns, contact a clinician or emergency services.